frequently asked questions
+ Where are WERK products manufactured ?
Our products are proudly made in Nebraska.
+ Can I request a custom color ?
All of our table frames/legs can be ordered in any RAL color at no additional charge. Standard.
Let us know if you need us to send you an complimentary RAL color chart.
+ Can I request a custom size ?
We take great pride in our craftsmanship and unique customization capabilities and can make custom modifications to many of our products. If you need a custom size, let us know - We're happy to help.
+How Do I place an order ?
Orders can be placed via email with Purchase Orders sent to: firstname.lastname@example.org.
+ What forms of payment do you accept ?
We accept credit card, business checks, and EFT transfers. For orders under $2,500 USD, payment in full is required at the time of purchase. For orders over $2,500 USD, a 50% deposit is due at the time of purchase to begin the order, with the remaining balance due upon the customer receiving notification via invoice that the order is ready for shipping. For payments made by credit card, an additional fee of 3% of the order total will be applied.
Checks can be sent to:
3235 South 39th Street
Lincoln, NE 68506
+What happens after I have placed my order? ?
Once a purchase order has been received, you will receive an order confirmation email detailing the item(s) ordered. A second notification will be sent once your order is ready to ship.
+ When will my order ship ?
Each product is made to order, and for this reason we very rarely have items in stock. Projected lead times begin once payment or a deposit is received, and - in the case of custom orders - the lead times begin once payment is received and all design decisions have been finalized. Standard lead times are 7-8 weeks. However, we are a small company, so lead times can vary depending upon the time of year, size of the order, and availability of materials and parts.
Let us know if you require expedited shipping. Expedited shipping or orders placed with a ‘rush’ are granted on a case-by-case basis and are subject to additional fees. Custom orders may require additional lead time.
+ What is your cancellation policy ?
Orders may be cancelled within forty eight (48) hours after order is submitted after which the client will be obligated to pay the entire amount due.
+ How can I check on the status of my order ?
To check on the status of an order, give us a holla at email@example.com with your name and order number, or call us at 1 (402)-413-5511.
+ How are your products shipped ?
Depending on the product and/or size of the order, our products are shipped either UPS Ground or via LTL Freight Truck.
+ What is your return policy ?
Each product is made to order. For this reason, returns and exchanges are not accepted for any reason other than manufacturing defects or shipping damage.
INSPECT UPON RECEIPT. Packages and/or shipments must be inspected upon delivery. Failure to report damage immediately may result in a denied claim.
APPARENT DAMAGE. The recipient has the right to inspect all shipments before signing any Bill of Lading. In the event an order arrives damaged or incomplete, the customer is required to make the appropriate notations on the delivery receipt BEFORE both you and the driver sign the Bill of Lading. Report any product or quantity discrepancies to both the carrier and WERK immediately to allow for inspection and prompt issue resolution. When freight claim issues arise with a customer’s designated carriers, the customer is responsible for filing freight claims.
CONCEALED DAMAGE. When damage is not apparent until the product is unpacked, then a claim for concealed damages must be made immediately. Retain all packing materials and notify carrier that you wish an inspection report be made.
+ Do you ship internationally ?
WERK currently ships only to the states in the Contiguous United States.
+ Is assembly required ?
Yes. Our products require assembly. Installation instructions are included with each product.
+ What is the warranty for WERK prodcuts ?
WERK products are manufactured in accordance with the highest standards of design and manufacturing, and are warranted to the original customer to be free from defects of material and workmanship for a period of three (3) years.
Our full warranty can be viewed here: https://www.werkllc.com/warranty/